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Thread: Is it always this....mediocre?
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Old Dec 30, 2019 | 2:49 pm
  #11  
wetrat0
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Originally Posted by TravelerMSY
Contact customer service and ask for a refund. Be sure to mention that you did not accept a voluntary downgrade.
Whether the downgrade was voluntary or not seems irrelevant-- the terms I linked to in my post above indicate that the customer would be due a refund for the unused DODU because it was due to a missed connection. This is not an ambiguous situation. The OP can and should simply ask AA for a refund-- no details needed other than missed connection caused the OP not to be able to use the upgrade.
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