Originally Posted by
emcampbe
yes, you can do a partial chargeback. I’ve done it before.
proper procedure, per card agreement, is to first try to settle with merchant. That means calling UA or submitting a request online. If that doesn’t work, tten yes, a chargeback for the rest is appropriate.
OP has already done that. UA chose to refund only $10 of a $30 fee.
There is no requirement of going back a second time. Indeed there is every reason not to as it only encourages merchant vendors to issue partial refunds when a full refund is due, as a means of bargaining people down.
That is especially true when one considers that the chargeback will take 2-3 minutes online while dealing with UA will take infinitely longer.