Bag fee charged with Chase UA MP card?

Old Dec 29, 19, 5:45 pm
  #1  
Original Poster
 
Join Date: Feb 2012
Posts: 704
Bag fee charged with Chase UA MP card?

My wife flew home from EWR to DEN on UA, on an award flight where she used her Chase MP card to pay the taxes. When she checked in, it still charged her $30 for a normal checked bag. We requested a refund from UA's website, citing the waived bag fee policy as a MP cardholder/user, and they processed a refund for only $10. What gives???
bbriscoe34 is offline  
Old Dec 29, 19, 6:41 pm
  #2  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 45,856
Don't waste a second on worrying about "what gives?"

Initiate a partial chargeback for the $20, noting that the fee was $30, that UA acknowledged that the fee was charged in error and then only processed a refund for $10.

UA won't bother to research the issue and, if it did, would acknowledge fault. You will have a temporary credit in short order and it will become permanent when the time for a response passes.

Even at minimum wage, it's not worth the time you will spend on the phone and even then you will never have a good answer as to what happened. People make mistakes.
Often1 is offline  
Old Dec 29, 19, 6:50 pm
  #3  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,704
Originally Posted by bbriscoe34 View Post
My wife flew home from EWR to DEN on UA, on an award flight where she used her Chase MP card to pay the taxes. ...
Just to verify, the miles were hers, she is the primary cardholder, and the card account is in her name?

Last edited by WineCountryUA; Dec 29, 19 at 6:56 pm Reason: miles query
WineCountryUA is offline  
Old Dec 29, 19, 7:25 pm
  #4  
 
Join Date: Dec 2017
Location: MUC
Programs: UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 170
Originally Posted by Often1 View Post
Don't waste a second on worrying about "what gives?"

Initiate a partial chargeback for the $20, noting that the fee was $30, that UA acknowledged that the fee was charged in error and then only processed a refund for $10.

UA won't bother to research the issue and, if it did, would acknowledge fault. You will have a temporary credit in short order and it will become permanent when the time for a response passes.

Even at minimum wage, it's not worth the time you will spend on the phone and even then you will never have a good answer as to what happened. People make mistakes.
Agree, and for the chargeback value, nobody at Chase is going to waste time spending 20 hours investigating the circumstances assuming you don't dispute everything every month..
LimeyFlyer is offline  
Old Dec 30, 19, 10:09 am
  #5  
Original Poster
 
Join Date: Feb 2012
Posts: 704
Originally Posted by WineCountryUA View Post
Just to verify, the miles were hers, she is the primary cardholder, and the card account is in her name?
Yes, Yes and Yes. Now I'm thinking they mistakenly credited her drink onboard charge of $10 instead of the bag fee charge of $30.

Originally Posted by Often1 View Post
Don't waste a second on worrying about "what gives?"

Initiate a partial chargeback for the $20, noting that the fee was $30, that UA acknowledged that the fee was charged in error and then only processed a refund for $10.

UA won't bother to research the issue and, if it did, would acknowledge fault. You will have a temporary credit in short order and it will become permanent when the time for a response passes.

Even at minimum wage, it's not worth the time you will spend on the phone and even then you will never have a good answer as to what happened. People make mistakes.
Initiate the $20 at United or with Chase? I'm not sure I can dispute a partial charge with Chase, can I?

Last edited by WineCountryUA; Dec 30, 19 at 10:21 am Reason: merged consecutive posts by same member
bbriscoe34 is offline  
Old Dec 30, 19, 11:01 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 45,856
You can't chargeback with UA, only with a card issuer, e.g. bank.

Yes, Chase does permit partial chargebacks (for US-issued cards, which I presume this one to be).
Often1 is offline  
Old Dec 30, 19, 11:52 am
  #7  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: CVG
Programs: UA Silver, AA, DL, Marriott Silver
Posts: 11,879
Originally Posted by bbriscoe34 View Post
Yes, Yes and Yes. Now I'm thinking they mistakenly credited her drink onboard charge of $10 instead of the bag fee charge of $30.


Initiate the $20 at United or with Chase? I'm not sure I can dispute a partial charge with Chase, can I?
yes, you can do a partial chargeback. Iíve done it before.

proper procedure, per card agreement, is to first try to settle with merchant. That means calling UA or submitting a request online. If that doesnít work, tten yes, a chargeback for the rest is appropriate.
emcampbe is offline  
Old Dec 30, 19, 12:53 pm
  #8  
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA Gold/MM, Marriott LT Titanium, Hyatt Discoverist
Posts: 4,451
Originally Posted by emcampbe View Post
yes, you can do a partial chargeback. Iíve done it before.

proper procedure, per card agreement, is to first try to settle with merchant. That means calling UA or submitting a request online. If that doesnít work, tten yes, a chargeback for the rest is appropriate.
+1. Send a note to UA first regarding the incorrect refund amount. If they do not agree, then dispute.
PTahCha is offline  
Old Dec 30, 19, 1:34 pm
  #9  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 45,856
Originally Posted by emcampbe View Post
yes, you can do a partial chargeback. Iíve done it before.

proper procedure, per card agreement, is to first try to settle with merchant. That means calling UA or submitting a request online. If that doesnít work, tten yes, a chargeback for the rest is appropriate.
OP has already done that. UA chose to refund only $10 of a $30 fee.

There is no requirement of going back a second time. Indeed there is every reason not to as it only encourages merchant vendors to issue partial refunds when a full refund is due, as a means of bargaining people down.

That is especially true when one considers that the chargeback will take 2-3 minutes online while dealing with UA will take infinitely longer.
Often1 is offline  

Thread Tools
Search this Thread
Search Engine: