Originally Posted by
WineCountryUA
Just to verify, the miles were hers, she is the primary cardholder, and the card account is in her name?
Yes, Yes and Yes. Now I'm thinking they mistakenly credited her drink onboard charge of $10 instead of the bag fee charge of $30.
Originally Posted by
Often1
Don't waste a second on worrying about "what gives?"
Initiate a partial chargeback for the $20, noting that the fee was $30, that UA acknowledged that the fee was charged in error and then only processed a refund for $10.
UA won't bother to research the issue and, if it did, would acknowledge fault. You will have a temporary credit in short order and it will become permanent when the time for a response passes.
Even at minimum wage, it's not worth the time you will spend on the phone and even then you will never have a good answer as to what happened. People make mistakes.
Initiate the $20 at United or with Chase? I'm not sure I can dispute a partial charge with Chase, can I?