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Thread: No refund/death policy? Dad got really ill and then passed away.
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Old Dec 30, 2019, 4:58 am
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Originally Posted by snazzybunny
My wife bought our tickets to Japan without any travel insurance via trip.com. I had to fly back home instead of Japan because my dad suddenly got really ill. He just passed today. I’ve been back and forth trying to talk to both trip and jal all christmas. Trip.com said they could only refund the taxes but that was before he passed away.

Is there a way to get a full refund? They’ve been pretty cold on the phone.
My condolences on the passing of your father.

Unfortunately, there are no options beyond the general terms ond conditions associated with the specific ticket. Which is probably as trip.com already offered the taxes levied on the ticket. This is where travel insurance is needed.
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