Originally Posted by
brunos
I am trying to book an award, paying by visa.
Everything goes smooth, I get Verified by Visa, my bank says that the the OTP code obtained by SMS is validated and transfers me back to the merchant. But then AF sends me to a page that does not exist.
you have an issue during payment , probably due to 3ds or 2 factor authentication . Is this enabled by default for your card ? where your journey starts and where is your card issued from ??
if journey starts in another country , is your card enabled for foreign payments ?
what is this page that does not exist ?? any error message or more details ?
meanwhile can you ask your bank to track the transaction and give more details ?
Originally Posted by
brunos
IMy PNR is created (i see it on my AF account "en attente"). I get an email from AF, that payment has not been received and they add a 24 euro service fee.They say it must be made before date
i guess its normal if you dont pay straight after booking
Originally Posted by
brunos
When I can get through the AF call center and explain the problem, they just hang up.
really ??? strange, did you call again ???
Originally Posted by
brunos
I tried to make the same booking again, assuming that the other booking will auto-cancel, but same problem.
do you have another card from another bank ?? cause i guess the problem is coming from your card/bank . Depends on the country of departure (where you are from is irrelevant) you can