Originally Posted by
Audio
Who calls up the airline the day before they travel?
Yes, you said you received the new Dec ticket from Singapore Airlines but you also admitted that Travelgenio cancelled the ticket in Sep, how can you continue to expect Singapore Airlines to hold a seat for you for your Dec flight?
You can only make the Travelgenio person who cancelled your Dec flight, be responsible for the problem you faced today. How is there any remote possibility that you can place a complaint with Singapore Airlines?
(Audio)
I think calling up to confirm tickets is an old skool practice -- back in the day it was customary to call the airlines at least a day before to "reconfirm" your flight.
But I agree - even though SQ 'owned' the ticket after the date change, Travelgenio was still the original issuer and their instruction to cancel the ticket overrode SQ's ownership. SQ would not challenge Travelgenio as the 'ownership' transfer only meant that they could from that date, make changes to the ticket directly. It did not however, revoke Travelgenio's control of the ticket. Something went sideways with your ticket if Travelgenio could claim that you were a noshow in their system for the Sept flight.