I managed to get a taste of the 767-300ER on this Seattle-Paris international flight (it's only because of this thread I realize this flight which I'd scheduled months ago happens to use the exact same plane as Delta's LAX-JFK). I'm actually posting this from the plane as we speak. The legroom compared to JetBlue is noticeably more cramped, but, it's workable. JetBlue's 34" feels luxurious by comparison. But the guy in front of me is reclining yet I can still open my laptop and more or less work. But, so far, the wifi has been stable and solid, unlike JetBlue's Viasat which, while blazing fast when it works, usually seems to cut out completely several times per flight, which is annoying and makes working a lot less productive.

Food was nothing to write home about but it was decent, and a step up from the current Eat Up Cafe options. Also, the power outlet works without having to constantly unplug and plug it back in, as I usually have to do on JetBlue.

Basically, my conclusion is JetBlue is coasting --- Needleman started it with a vision, a higher quality experience even in economy, and there are lots of elements of that which survive. Seats are still more comfortable and spacious in every class of service than every other airline including Delta, things like super high speed wifi for free, that's a perk. But -- I feel JetBlue lacks something in the area of operational consistency. Things like Viasat constantly cutting out, the power outlets being flaky, the IFE systems often having to be rebooted, T5 food quality dropping, IT issues with ticketing and bag tag printing, even the way the toilets constantly flush in T5 when you're still sitting on them -- it just adds up to an attitude, to me, of complacency. There are two things to running a business: introducing a product and then maintaining and continuously improving quality. I just feel my experiences with JetBlue this year, while each individually a minor annoyance, taken together to me point to an overall lack of attention to the "continuous improvement" aspect which I particularly value.

Delta is definitely a step down in terms of the physical in flight seat experience. But I'm still going to give Delta a try this year.

Meanwhile, over at AA, the "Project Oasis" retrofit continues unabated:

https://viewfromthewing.com/american...-real-success/

which kind of makes me want to stay away from AA forever. They're not only making "first class" a downmarket product with no IFE, but they're even removing a ton of their economy plus seats, and they're squeezing the ones that are left so they have less seat pitch than JetBlue's baseline economy class. Definitely an airline going rapidly in the wrong direction.