Originally Posted by
TerryK
See post #28 by
Traveler56789.
You are correct.
You can retrieve your reservation, along with potential upgrade, by clicking on confirmation email link.
Yeah, it is cumbersome but most functions still work. You just need to know how to access them. My main concern is that I cannot pull up a list of all my active reservations. I won't know if a zombie pops up back until it is too late.
no you can't use the Android app and pull up the reservations. Only on IOS and desktop. Why I have no clue. Yes there may be a work around and yes you can call and wait to speak to someone, but they can't pull up your reservations without the confirmation # either. The agents can't see the reservation. So they have to look it up date and name. If you want a SNA you have to call and let them read to you the types of rooms are available. they also have to read each price of a room (AAA, SR rate, MR rate) to book a room. This takes HOURS of time that one shouldn't have to waste....