Originally Posted by
Cat88L3
I like Delta, but I love Jetblue. Jetblue is sking over Delta in my eyes. I live in NYC. I'm a longtime Jetblue customer myself, but I still fly on Delta at times. It sucks that you had those glitches, but I still feel that Jetblue's customer service is unmatched against Delta.
But of course, do what makes you happy.
Do you have specific examples where Delta’s customer service fell down relative to JetBlue?
I flew JetBlue for many years when I lived in New York and was very happy with it all around. But honestly my experience in the last several months has fallen well short of my prior experience. I’m beginning to think current JetBlue management is letting things drift a bit, resting on their laurels. However I’ve not flown Delta that often, so I don’t have a lot to compare it with.
I just flew a short haul SFO -> SEA on Delta and was rather pleased with the flight. It was Economy Plus though, or whatever Delta calls that, and one thing I’ve always liked about JetBlue is their lowest economy class seats are quite comfortable. Have yet to try Delta’s basic class of service recently. I have to say I found the seats very comfortable, the IFE superior to JetBlue, the lavatories were very clean and comfortable, and the WiFi was solid albeit not free.
But also: the SkyClub was very nice. Spacious, quiet, comfortable. That may be one of the chief reasons I’m considering this.