Last month I booked a flight IAD-SJO-IAD for late Sep. and used two CR1's to upgrade my seats both ways. Seats are confirmed both ways and seats assigned and CR1's pulled immediately from my account at time of ticketing.

Two weeks ago I booked IAD-SMF-IAD and only had 1 CR1 which I used for the return leg (confirmed and seat assigned) and waitlisted to use 5 500-milers for the outbound which will clear tomorrow (hopefully). They did not pull the CR1 at time of ticketing like the SJO flight? When will it be pulled?

There is so much inconsistency with these E-certs. When are they officially supposed to be pulled?