FlyerTalk Forums - View Single Post - Who to call if partner airline offers free changes due to weather
Old Dec 13, 2019, 1:01 am
  #3  
plunet
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
If you get enough advance notice of free changes by AC, 24hrs before departure, then call Qatar. It's a QR issued ticket, your contract is with them, they need to reissue.

Once you get to 24 hrs before departure the ticket now goes under airport control. It's still a Qatar ticket and their responsibility to change it but if you can get to the airport then you will probably find the airport staff have much more empowerment to change the ticket. Call centre staff often frequently struggle to do sensible things with tickets that are under airport control.

The chance that Air Canada call centres will be able to do anything useful is small - they would always have to refer to Qatar.
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