Originally Posted by
Les Often
I booked a later bus with a non refundable to be sure I didn’t miss my bus and have your situation.
i arrived early and asked to take the earlier bus. I was denied even though the bus had only 5 people on it.
customer satisfaction is obviously not the goal of greyhound
You booked a non-refundable, non-changeable ticket, getting a cheaper deal and taking the risk. You then wanted to change it - which requires buying a new ticket. You did not want to pay $$. I'd say the customer's at fault here for not being satisfied
