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Greyhound non-refundable tickets - what if I miss the bus?

Greyhound non-refundable tickets - what if I miss the bus?

Old Jan 15, 09, 1:44 pm
  #16  
 
Join Date: Dec 2008
Posts: 12
No problem
That was a short post from my mobile just because I was worried what they would say and wanted to update the OP asap.

Home again now...
I tested it 2x
that was CLE - Washington DC - they just let me, i was "will call" and showed up and said i missed my bus due to flight issues and they printed my original ticket so the ticket and bag check slips had my original time, bus driver did not care/ does not as long as you have a ticket. Only time was a issue was because I was "will call" and had to have them print it up.

Then yesterday from San Antonio I missed the bus again, and same thing, took next one. no problem no fee. The bus was the worst though (poor driver/rude/dirty/loud), I have only been on GLI this was Americanos. I would probabbly have waited for a GLI later if I had known they were not all GLI.
sweetpi3 is offline  
Old Jan 19, 10, 11:18 pm
  #17  
 
Join Date: Jan 2010
Posts: 1
A $250 "inconvenience" according to Greyhound

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won’t know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email “we apologize for the inconvenience”. An inconvenience? $250 worth of tickets that I can’t use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong???
rjudson is offline  
Old Jan 20, 10, 12:23 am
  #18  
 
Join Date: Nov 2002
Location: none
Posts: 3,953
Consider a credit card challenge.
WillTravel is offline  
Old Jan 23, 10, 11:48 am
  #19  
 
Join Date: Oct 2009
Location: NYC
Posts: 17
Greyhound is not fussy like airlines (and Megabus) about travel dates. As long as you have a ticket, you'll be able to get on a bus that will get you there. Bring your eticket and the bus driver (who will check your ticket) will let you on the bus. You don't need to do an exchange. I've traveled on Greyhound for 10 years, and never ever once have I been denied boarding because I'm trying to get on a different schedule than what's printed on my ticket.
stuff726 is offline  
Old Feb 16, 10, 1:14 am
  #20  
 
Join Date: Nov 2002
Location: none
Posts: 3,953
I am taking the bus from Vancouver to Seattle on Thursday. When I picked up my ticket, after purchasing it online some time ago, I asked about taking an earlier bus. I was told that it would cost $15, and I'd have to stand in line for it to be reissued, if I wanted to do that. $15 is not bad, but my original ticket only cost $17. I decided to just take my normal bus time, rather than contend with possibly long Olympic-influenced lines.
WillTravel is offline  
Old Feb 27, 10, 8:36 pm
  #21  
 
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 276
Does it matter if it is not a Greyhound connection that causes you to miss the bus? (i.e. you are taking an Amtrak/Bus combo, and since the train is late you miss the bus?)
kavok is offline  
Old Dec 10, 19, 10:48 am
  #22  
 
Join Date: Dec 2019
Posts: 1
Later bus

I booked a later bus with a non refundable to be sure I didn’t miss my bus and have your situation.
i arrived early and asked to take the earlier bus. I was denied even though the bus had only 5 people on it.
customer satisfaction is obviously not the goal of greyhound
Les Often is offline  
Old Dec 10, 19, 7:27 pm
  #23  
 
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
Posts: 7,760
Originally Posted by Les Often View Post
I booked a later bus with a non refundable to be sure I didn’t miss my bus and have your situation.
i arrived early and asked to take the earlier bus. I was denied even though the bus had only 5 people on it.
customer satisfaction is obviously not the goal of greyhound
You booked a non-refundable, non-changeable ticket, getting a cheaper deal and taking the risk. You then wanted to change it - which requires buying a new ticket. You did not want to pay $$. I'd say the customer's at fault here for not being satisfied
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Palal is offline  

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