Originally Posted by
Goldorak
Normally not, with the exception of high end suites (presidential suite, etc). But it would be helpful to have the name of the hotel and the different room categories. We heard multiple times from Accor that there would be no downgrade of existing perks and, if what you report is linked with the introduction of the SNU, that would be a downgrade to just another hotel who set up their own rules. So please share more details.
thanks goldorak - its the
Mercure Jakarta Gatot Subroto. The room category I booked is executive room, which is the highest "room" and they only have 1 level up which is a suite. Funnily enough this is the text from reservations:
Regarding to your benefit Kindly be informed you also our hotel regulations that we only provided room upgrade until executive room. If you would like to upgrade to the suite room it will be charged of Rp. 700,000 nett/night upgrade from Executive room.