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Thread: "Suite Night Upgrades" from 2020
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Old Dec 7, 2019, 3:54 am
  #64  
gilbertaue
 
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Originally Posted by R.O.
gilbertaue,

From reading along for quite some time, I realize you are one of the most knowledgable and helpful posters on all of the Accor forums.

But this is not correct. I have absolutely no chance of requalifying for Platinum. I will barely make Gold for 2020. Yet I received an email titled "Your next room will be a suite" (I'm translating this from German). And I see my two SNUs both in the ALL app as well as on the website.

So my question is a valid one. If I redeem those SNU in 2020, I will not have Plat status and hence no lounge access by virtue of status level.
Then there is something wrong in your system (in a positive sense).

Accor says:

Two Suite Night Upgrades are earned as soon as you are awarded Platinum status (or maintain your Platinum status).
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