Originally Posted by Definitas

I have limited mobility and, depending on personal circumstances on the day, I make use of assistance to get to the gate. Assistance at Heathrow is patchy at best. Worst still is assistance at the gate if no lift is available (due to unserviceable lifts or absence of lifts) and help has left you at the gate and gone. The worst scenario at LHR is arrival, particularly if arrival is at a remote stand. There is almost never help on hand to get down steps and onto a bus. Assistance at the bus arrival area is also rarely available. Sitting on board and waiting for help is never a good option as you can find yourself on your own or perhaps with cleaners. Leaving your travelling companion whilst travelling on a buggy that doesn't have room for them is also unwise as you can struggle to reunite with them. The best approach if you need help with stairs and hand luggage is to request assistance from fellow travellers which I find is often freely provided. LHR ranks fairly low in terms of assistance in my experience and BA have shown themselves to be happy to abandon me presumably in the belief that it isn’t their problem.