Originally Posted by worldiswide

First I have to say LOL for the title of your post. We are in London in January for a short break. We have stayed in many of the Hilton properties and trying to decide where. We had stayed at the waldorf many years ago when it first became a hilton. Liked the location. Didn't live the hotel then doesn't seem li9jje it's gotten better. We stayed at the kensington hilton last year and also had a next door flooding experience where someone turned on the faucet at 3am and fell asleep. When we called down at 7am to say our floor was wet they asked what we wanted. We said a dry room. Service recovery which I value since situation happen was good. They found a suite moved our stuff and provided without asking a decent bit of points..relative to a nights stay in that hotel was how i valued the compensation. Luckily we didn't have anything on the floor and nothing was damaged so we do like to tell the story. Ps for Jan we've booked the Conrad St James.