The Waldorf Hilton, London {GBR}
Nov 18, 2019, 1:39 pm
#286
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
To be honest yes the room was very dark but this is due to the scaffolding and sheeting which covers the whole hotel, there was a bigger window opposite the bathroom but again plastic sheeting the other side of window.
Nov 18, 2019, 1:50 pm
#287
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
That said there is always a great atmosphere during happy hour and Jackson is a great host.
Nov 18, 2019, 2:04 pm
#288
Join Date: Mar 2017
Location: Portugal
Programs: *G, VS Silver, HH Diamond
Posts: 631
Apart from a view of plastic sheeting the renovations were unnoticeable inside, the lounge does get busy on Friday and Saturday evenings ( I asked Jackson , head dragon of the lounge ) however I always arrive at 5-50pm on the dot and have yet failed to get a seat, it’s normally half full, arrive after 6pm and you may not , it really does full up quickly after 6pm.
That said there is always a great atmosphere during happy hour and Jackson is a great host.
That said there is always a great atmosphere during happy hour and Jackson is a great host.
Nov 18, 2019, 2:06 pm
#289
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Apart from a view of plastic sheeting the renovations were unnoticeable inside, the lounge does get busy on Friday and Saturday evenings ( I asked Jackson , head dragon of the lounge ) however I always arrive at 5-50pm on the dot and have yet failed to get a seat, it’s normally half full, arrive after 6pm and you may not , it really does full up quickly after 6pm.
That said there is always a great atmosphere during happy hour and Jackson is a great host.
That said there is always a great atmosphere during happy hour and Jackson is a great host.
Nov 18, 2019, 2:13 pm
#290
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Wizla,
You were there the same time as us. We were also in the exec lounge for afternoon tea whilst waiting for the room to be ready. we only stayed in the exec lounge from around 6-6:30pm that evening, as we needed to get to Jools Holland in the Royal Albert Hall.
"deluxe" room was fine, looked like it had been recently remodeled. Same prints on the wall as per your photos.
Breakfast room had no wait on Saturday morning, but we didn't go down til around 10:30am. We had a 5 min wait this morning @ 9:15am, and coming out about 30 mins later, there was a queue of about a dozen waiting.
Weirdly our room was not serviced at all on saturday, we left around 11am, and got back around 6pm. Phoned to order some water/milk etc, was offered someone to come to the room immedately to clean it, but declined. Went up to the lounge but it was too busy. Went back around 7:30pm and a few tables were available.
At the bar, Large Beefeater Gin, Large JD, 2 mixers, Ł31
You were there the same time as us. We were also in the exec lounge for afternoon tea whilst waiting for the room to be ready. we only stayed in the exec lounge from around 6-6:30pm that evening, as we needed to get to Jools Holland in the Royal Albert Hall.
"deluxe" room was fine, looked like it had been recently remodeled. Same prints on the wall as per your photos.
Breakfast room had no wait on Saturday morning, but we didn't go down til around 10:30am. We had a 5 min wait this morning @ 9:15am, and coming out about 30 mins later, there was a queue of about a dozen waiting.
Weirdly our room was not serviced at all on saturday, we left around 11am, and got back around 6pm. Phoned to order some water/milk etc, was offered someone to come to the room immedately to clean it, but declined. Went up to the lounge but it was too busy. Went back around 7:30pm and a few tables were available.
At the bar, Large Beefeater Gin, Large JD, 2 mixers, Ł31
It was busy wasn’t it, I was on the sofa and could see the whole lounge, so many folk coming and going all night , there was only a handful of people there when we left
We also had a nightcap in the bar after the gig , a beer and Diet Coke was Ł11.
Nov 18, 2019, 2:35 pm
#291
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I’ve not stayed at the trafalgar so can’t really comment, but the pull of the great lounge plus the poolside spa area is a nice place to spend some time relaxing, marble walls and pillars , I would keep the booking if it was me.
Nov 18, 2019, 5:56 pm
#292
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
I prefer the Waldorf over the Trafalgar. My und)erstanding is the treatment of diamonds at Trafalgar has gone downtown (I haven't stayed there since they left the Hilton name for the Curio
Nov 20, 2019, 9:30 pm
#293
Join Date: May 2019
Programs: AA EXP, UA 1K, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 453
RUN AWAY
I was traveling on business and I am a Hilton Diamond member. I was traveling for business so didn't need an upgrade. I did ask, but was told that for the duration of my stay (6 nights) no suites were available. Interestingly, a co-worker coming in the next day without status DID get an upgrade. Regardless, I did not lower the score because of this.
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
Nov 20, 2019, 11:41 pm
#294
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I was traveling on business and I am a Hilton Diamond member. I was traveling for business so didn't need an upgrade. I did ask, but was told that for the duration of my stay (6 nights) no suites were available. Interestingly, a co-worker coming in the next day without status DID get an upgrade. Regardless, I did not lower the score because of this.
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
A couple of years back my lady had her cigarettes stolen from our room by the maid here....I received 20k of points (if I remember correctly)
Last edited by wizla; Nov 20, 2019 at 11:42 pm Reason: Typo
Nov 21, 2019, 10:01 am
#295
Join Date: May 2019
Programs: AA EXP, UA 1K, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 453
Crazy isn’t it........ I did hear about the flood, I was chatting to Radick ( the concierge) outside and he showed me a short video of it on his phone of the water pouring down........ I do agree you do deserve some sort of compensation for the hassle you experienced , It’s particularly bad that they gave you the keys to someone else’s room , I’ve had this happen to me a couple of times over the years , I now lock anything valuable in the safe just in case.
A couple of years back my lady had her cigarettes stolen from our room by the maid here....I received 20k of points (if I remember correctly)
A couple of years back my lady had her cigarettes stolen from our room by the maid here....I received 20k of points (if I remember correctly)
Nov 21, 2019, 8:51 pm
#296
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
I was traveling on business and I am a Hilton Diamond member. I was traveling for business so didn't need an upgrade. I did ask, but was told that for the duration of my stay (6 nights) no suites were available. Interestingly, a co-worker coming in the next day without status DID get an upgrade. Regardless, I did not lower the score because of this.
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
My first room (yes, first) was more than fine. Large king bed room, very nice view. Enjoyed that room for two nights. On the second night, however, I did call down to the front desk at 3 AM to complain about someone next to or above me running a bath for a few hours. Apparently no one investigated. I left later that morning for meetings.
Returned at about 10 PM. My floor (6th) was roped off - apparently there was flooding. I went to the front desk and was brought to my new room. A lovely room it was, but it also had a woman's suitcase and other women's items strewn about. My suitcase and other things were not there. About 40 minutes later, they found my belongings and I was escorted to another room. It was late, the blinds were drawn, so I didn't notice until the next morning when I opened my blinds that the windows were blocked. Apparently due to construction, which to be fair, is publicized on their site.
As a Diamond member, however, I at least expected to, I don't know, see the light of day from my room that cost over $2,500 for the stay? I called and complained. Nothing except an "I'm sorry, sir." No offer of a room anywhere close to the quality of my first one. Nothing for the inconvenience of having to hunt down my luggage. Nothing. Except for this email a week later (I've XXX'd out their name and phone number:
"We apologize we were not able to provide you with the quality of services you deserve.
This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
Thank you again for your feedback and we hope you will consider staying with us again
Sincerely,
XXXX XXXXX
Guest Relations Manager
Hilton Waldorf
[email protected]
0207836xxxx"
Just sad, really. I've been given extra points or even a free night offer to come back for stays that weren't this bad, but in this case, I got nothing other than a "gee, that's too bad. Well, maybe next time won't suck as much."
So why two instead of one star? The free Diamond breakfast was awesome!
Nov 22, 2019, 8:27 am
#297
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
Does anyone know if the Waldorf is the hotel used in the opening scene in London in Rich Crazy Asians? The exterior and lobby look a lot like the Waldorf.
Nov 22, 2019, 2:03 pm
#298
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I just Googled the opening scene and had a look......nope definitely not the Waldorf, way too wide, the Waldorf is actually quite narrow......does look similar though.
Nov 22, 2019, 6:44 pm
#299
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Dec 4, 2019, 1:12 pm
#300
Join Date: May 2019
Programs: AA EXP, UA 1K, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 453
First I have to say LOL for the title of your post. We are in London in January for a short break. We have stayed in many of the Hilton properties and trying to decide where. We had stayed at the waldorf many years ago when it first became a hilton. Liked the location. Didn't live the hotel then doesn't seem li9jje it's gotten better. We stayed at the kensington hilton last year and also had a next door flooding experience where someone turned on the faucet at 3am and fell asleep. When we called down at 7am to say our floor was wet they asked what we wanted. We said a dry room. Service recovery which I value since situation happen was good. They found a suite moved our stuff and provided without asking a decent bit of points..relative to a nights stay in that hotel was how i valued the compensation. Luckily we didn't have anything on the floor and nothing was damaged so we do like to tell the story. Ps for Jan we've booked the Conrad St James.
Got an email from Hyatt about a few of their new properties in London I may look at.