Talked to him this a.m. and the hotel told him if she ever used his points in that country, it caused a glitch in the system.
When he's getting breakfast they're telling him he isn't on the list and managers have to be called. It's been a huge mess. His biggest concern is making sure his name is on this reservation so his work pays for it. Amazing that he got her a room so many years ago (ten years) and he travels extensively for work and this happened now, after all this time.