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Thread: Why can't I *ever* change my flights on the Southwest website?
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Old Dec 3, 2019 | 1:10 pm
  #13  
joshua362
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Originally Posted by harold
Like many others, my company uses Concur and that prevents me from being able to make any changes online. Apparently it's the same for all OTAs. Very frustrating, especially since I can make changes to Delta and United tickets online that were also booked via Concur. You'd think SW would figure out that they could dramatically reduce their phone agents if they fixed this.
FWIW, I used to just cancel the Concur booked ticket, save as TTF and rebook on my own. Lots of extra record keeping though as it rarely was an even exchange...
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