Originally Posted by
jesoonster
I don't even understand how this happened since they were booked one after the other (inbound first / then outbound as two separate one way bookings).
So it wasnt in the same booking ? i want to be sure you did two separate purchases which mean you received two emails
Originally Posted by
jesoonster
I'm also very concerned now since I got the outbound business class flight as a promo and the point redemption amount has drastically increased since a couple days ago. I really need to get his resolved fast and it's tough b/c of the situation I'm in due to my uncle passing away. Any help would be greatly appreciated. Thank you so much and blessed thanksgiving to all.
did you checked your miles activity ?? you also probably paid taxes for this inbound flight ??
So what are the statements from your bank and FB account ???
If nothing related to this inbound flight , then for some reasons transaction failed . However if they did took miles+money they need to provide what you paid for or reimburse you everything
And if they give you back money+miles , you will most probably have to book again by yourself and current rates.