Originally Posted by
ExpatSomchai
Wonder if Asia is a typo. 50% seems unreal.
My wife and I had 4 different bookings during October, all in the routes that were affected by the raises (1xEurope/Far-East and 1x back as well as 2x intra-far-east 2h-flights). If we were to book the same itinerary now it would cost us a whopping 96.000 more miles!!!! A HUGE increase!
Originally Posted by
MerNion
Just out of curiosity, has any complained to them by email regarding the matter? Or you just write your thoughts here? Did anyone get a reply to such an email?
I have a CS agent that I was corresponding with in the past few months regarding various issues I've had with some of my bookings and missing miles, which already had everything to do with how Aegean failed to communicate with/to me/us... I wrote him about this matter (main complaint being once again, missing communication on Aegean's part) the same day this topic emerged and still haven't heard back, which is by far the longest it has taken him in these past ~6 months to get back to me... whatever this might imply. I used this opportunity because it was obvious from their correspondence that they were taking steps to improve customer care and communication, so this is -to my eyes- a major blow to whatever improvement or attempt at such they were making during 2019 (and no, I did not have plans to redeem in those regions in the immediate future).