Originally Posted by
ratypus
more likely, ORD is on the list for lounge renovation, as has happened in JFK, BOS, JNB etc. over recent years - agree that both the Club and First lounges in ORD could use a re-fresh
Yes, that was what I was told when I sent some feedback about the ORD experience...
I have to confess I was utterly underwhelmed by the experience at ORD start-to-finish, but what really annoyed me was the indecent haste we were bundled out of the First lounge because the flight was allegedly boarding. Got to the gate and it was nowhere near boarding. Decided to head back to the lounge and found it locked - went into the Club lounge and queried the decision to send us to the gate with the lounge manager. Was treated to a diatribe about why they were closing the lounges irrespective of whether the flight was boarding or not. Seriously unimpressed!
Anyhow, I did get a response from BA that felt like it had been drafted from scratch rather than a copy-and-paste and promising local follow-up...