I digged a bit deeper on my experience and this is what I found out:
- Gate agent at BUR worked on an assumed name of "Qana" and the SW corporate (CEO's office) does not know who it was - they need to reach out to find that themselves
- Corporate now ask me if they the agent "Qana" gave me the employee ID - I recall asking for the name of this agent and she repeated "Qana" and ran off closing the terminal
- When I first called Customer relations (looks like they close at 3pm PT), they told me there is no incident reported/logged
- Customer relations was just an intake and they didn't care - no empathy nor sorry - told me they will not get back to me nor co-operated with me when I wanted to check that she wrote the facts down correctly including the name
- "Qana"'s manager said on that day "I work with her daily and I trust her" as an excuse to not to listen to me
- "Qana"'s manager did tell me that she told him that I pushed her when I did not do anything closer to this - my hands were holding my stuff and boarding pass - I did make the trip on the same plane which would not have happened if the manager truly believed the story
- When I was boarding "Qana"' was replaced by two men at the gate
The people I got to interact, "Qana"', her manager, and Customer relations - never were customer centric. I have been flying since 1983 and no airline gave me such an experience.
I do wonder that "Qana" ran off when I asked for her name is because she had something else to hide!
I am unsure if I see any "LUV" here!
In the news:
https://abcnews.go.com/Business/wire...m-cam-66553829
https://nypost.com/2019/10/25/southw...vestream-suit/