24 hour cancellation unrecognized online
I booked a flight 23 hours ago on jetblue.com but when I went to cancel it once I realized I couldn't make it, jetblue.com insisted on charging a $75 cancellation fee and only refunding to Travel Bank instead of my card. Hit up Live Chat and Twitter to cancel. I hadn't run into this problem before with any US airline, is there something weird happening recently?
Booked Basic Blue if that's important, but I'm pretty sure their policy is 24 hour cancellation no matter what the fare.