24 hour cancellation unrecognized online
#1
Original Poster
Join Date: Jun 2018
Location: LAX/SFO
Programs: Alaska MVPG, Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 347
24 hour cancellation unrecognized online
I booked a flight 23 hours ago on jetblue.com but when I went to cancel it once I realized I couldn't make it, jetblue.com insisted on charging a $75 cancellation fee and only refunding to Travel Bank instead of my card. Hit up Live Chat and Twitter to cancel. I hadn't run into this problem before with any US airline, is there something weird happening recently?
Booked Basic Blue if that's important, but I'm pretty sure their policy is 24 hour cancellation no matter what the fare.
Booked Basic Blue if that's important, but I'm pretty sure their policy is 24 hour cancellation no matter what the fare.
#5
Original Poster
Join Date: Jun 2018
Location: LAX/SFO
Programs: Alaska MVPG, Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 347
#6
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,580
"Weird" would be the website working as designed.
I wonder if it has anything to do with a weather waiver? I have seen at least one case where the special rule they put into place to accommodate a weather waiver broke some other kind of zero-cost change.
I wonder if it has anything to do with a weather waiver? I have seen at least one case where the special rule they put into place to accommodate a weather waiver broke some other kind of zero-cost change.