Originally Posted by
ExpertFlyer Voice
Sounds like married segment logic, make sure your search is only for that segment which the alert is for.
There is no issue showing EK awards when available. If someone has a specific example please email us directly.
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing DXB on 12/27/19 12:00 AM for AMM
Flying EK on booking class Z D N
Frequency
Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats
0 Connections
EK 901 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y
12/27/19 8:00 AM 12/27/19 9:40 AM 97% / 9m Business - Saver Award & Upgrade D Y
Economy - Saver Award N Y
0 Connections
EK 903 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y
12/27/19 2:05 PM 12/27/19 3:30 PM 76% / 14m Business - Saver Award & Upgrade D Y
Economy - Saver Award N Y
0 Connections
EK 905 0 DXB AMM 77W Daily First - Flex & Saver Award/Upgrade Z Y
12/27/19 10:15 PM 12/27/19 11:40 PM 97% / 9m Business - Saver Award & Upgrade D Y
Economy - Saver Award N Y
Yes, I agree that the problem I indicated seems to have been caused by married segment logic. I think (but I invite comments from people who understand this better than I do), that it has to do with the difference between awards and upgrades. We know that these come from the same fare buckets (Z for first and D for business), but awards are issued for the entire leg (i.e. all segments), whist upgrades are (or at least can be) issued on a ‘per segment’ basis. To clarify, one cannot book an award CPT/DXB/JFK in ‘mixed cabins’ (just like one cannot purchase a cash ticket ‘mixed’). But it is entirely possible to upgrade a single segment using Skywards (miles). So when one puts in a query CPT/DXB/JFK, one gets the married segment result: only a ‘yes’ when BOTH segments are available. Lesson: when looking for upgrades, search by segment (unless you really only want to upgrade the entire sector). I hope I have made this clear!