FlyerTalk Forums - View Single Post - Marriott Reservations Incorrect Information
Old Nov 25, 2019 | 8:40 am
  #5  
Gigantor
15 Years on Site
 
Join Date: Apr 2005
Location: Bern, Swiss-o-land
Programs: M&M (LX/LH) Silver, Marriott Platinum, Accor Gold, AF/KL Silver, Swiss Railway
Posts: 799
Originally Posted by craigthemif
Sorry for the lack of sympathy, but there's a really incredibly simple solution to your problem... don't book prepaid rates so far in advance!

Then you can cancel and re-book when the rates almost inevitably go down before your arrival.

There is no rational universe where you can book a non-refundable, inflexible rate (at a discount that reflects the inflexibility) but then expect to receive a refund if the rate goes down later.
I did not expect anything! I called to inquire if it was possible and the reservations agent provided incorrect information and took incorrect action.
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