Originally Posted by Jon Maiman

P.S. For the record, I am not a fan of disputing credit card charges as a primary way of resolving disputes with a vendor. In fact I have only done it for fraud or very, very rarely for a duplicate charge (only had that happen once or twice over the years). E.g, you should always work with the vendor until there is no other realistic recourse before disputing a charge. My two cents... YMMV....