Originally Posted by lallied

I used SNA and got the same room type but it’s been upgraded I think but still really disappointing as now there is a large couch where the table was which is still unuseable. Was also told upgraded, but the people that I spoke to at the front desk were rude and unhelpful ( also titanium) .

And when I commented on that the managers all defended staff and didn’t apologise.

completely agree with the poor offerings in the lounge which are pretty unhealthy for a Westin for sure ( night = nachos with sour cream and cheese x2 and nothing else really other than bags of crisps). They also wouldn’t accommodate food intolerance. And in the restaurant it was all fried food other than a small array of fruit and pastries. Any comments on that were met with rude defensiveness as well

It’s in a good location for sure, but this is not a hotel I will return to - and the lounge and food offerings are subpar for a chain which sells itself as a healthy chain.