Westin Copley Place - Boston [Master Thread]
Oct 26, 2019, 8:09 am
#167
Join Date: May 2012
Posts: 492
Stay Report - 5/18 - 5/19
Check In: The agent was really nice and complimented me on being Titanium (wow you must travel a lot!) and told me they'd upgraded me to a junior suite because I was Titanium. I gently corrected her and told her I'd used a SNA for it.
Room: I'm not sure who they're kidding when they call this a junior suite. The only "suite" area is a tiny little "living room" that's literally a small table with two chairs and a TV on the wall. I can't imagine anyone wanting to sit here. The bedroom itself is big and the views were incredible. I was on the 34th floor with sweeping views of downtown and the river. However, the room itself is pretty dated. When I stayed here last year in a normal room it was well renovated but this room looks very late 90s Westin chic. It also had a tiny bathroom and I had to use a surge protector near the bed for outlets.
Lounge: The lounge itself is a very pleasant little room to hang out in. Annoyingly, breakfast stops at 10 AM on weekends and it's also pretty paltry. They had just two hot dishes, a scrambled egg dish and a weird pancake looking dish, plus some fruit and yogurt and breads. It was a little disappointing.
Other: As always location wise I love this hotel. You're steps from the T or Commuter Rail and Amtrak at Back Bay, there are so many good restaurants you can walk to and I had no trouble getting a 3 PM checkout. Still, fairly disappointing use of a SNA.
Check In: The agent was really nice and complimented me on being Titanium (wow you must travel a lot!) and told me they'd upgraded me to a junior suite because I was Titanium. I gently corrected her and told her I'd used a SNA for it.
Room: I'm not sure who they're kidding when they call this a junior suite. The only "suite" area is a tiny little "living room" that's literally a small table with two chairs and a TV on the wall. I can't imagine anyone wanting to sit here. The bedroom itself is big and the views were incredible. I was on the 34th floor with sweeping views of downtown and the river. However, the room itself is pretty dated. When I stayed here last year in a normal room it was well renovated but this room looks very late 90s Westin chic. It also had a tiny bathroom and I had to use a surge protector near the bed for outlets.
Lounge: The lounge itself is a very pleasant little room to hang out in. Annoyingly, breakfast stops at 10 AM on weekends and it's also pretty paltry. They had just two hot dishes, a scrambled egg dish and a weird pancake looking dish, plus some fruit and yogurt and breads. It was a little disappointing.
Other: As always location wise I love this hotel. You're steps from the T or Commuter Rail and Amtrak at Back Bay, there are so many good restaurants you can walk to and I had no trouble getting a 3 PM checkout. Still, fairly disappointing use of a SNA.
I used SNA and got the same room type but it’s been upgraded I think but still really disappointing as now there is a large couch where the table was which is still unuseable. Was also told upgraded, but the people that I spoke to at the front desk were rude and unhelpful ( also titanium) .
And when I commented on that the managers all defended staff and didn’t apologise.
completely agree with the poor offerings in the lounge which are pretty unhealthy for a Westin for sure ( night = nachos with sour cream and cheese x2 and nothing else really other than bags of crisps). They also wouldn’t accommodate food intolerance. And in the restaurant it was all fried food other than a small array of fruit and pastries. Any comments on that were met with rude defensiveness as well
It’s in a good location for sure, but this is not a hotel I will return to - and the lounge and food offerings are subpar for a chain which sells itself as a healthy chain.
Nov 24, 2019, 3:24 pm
#168
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,751
I used SNA and got the same room type but it’s been upgraded I think but still really disappointing as now there is a large couch where the table was which is still unuseable. Was also told upgraded, but the people that I spoke to at the front desk were rude and unhelpful ( also titanium) .
And when I commented on that the managers all defended staff and didn’t apologise.
completely agree with the poor offerings in the lounge which are pretty unhealthy for a Westin for sure ( night = nachos with sour cream and cheese x2 and nothing else really other than bags of crisps). They also wouldn’t accommodate food intolerance. And in the restaurant it was all fried food other than a small array of fruit and pastries. Any comments on that were met with rude defensiveness as well
It’s in a good location for sure, but this is not a hotel I will return to - and the lounge and food offerings are subpar for a chain which sells itself as a healthy chain.
And when I commented on that the managers all defended staff and didn’t apologise.
completely agree with the poor offerings in the lounge which are pretty unhealthy for a Westin for sure ( night = nachos with sour cream and cheese x2 and nothing else really other than bags of crisps). They also wouldn’t accommodate food intolerance. And in the restaurant it was all fried food other than a small array of fruit and pastries. Any comments on that were met with rude defensiveness as well
It’s in a good location for sure, but this is not a hotel I will return to - and the lounge and food offerings are subpar for a chain which sells itself as a healthy chain.
Aug 18, 2021, 2:11 pm
#169
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
Stayed 3 nights over the weekend in early August. Room pretty nicely renovated. Also, slightly bigger IMO than a "normal" US hotel room. Was roomy enough that we could fit a rollaway bed (in a 2 Queen Room), which was nice for our family of five (at check-in I asked about a room upgrade that wasn't available but that FDA mentioned that a rollaway could fit also). Lounge was actually open (!). Opened last week of July. Closed the weekend, but open for breakfast during weekdays. Very nicely sized and appointed, though the actual hot offerings were weird and not what I wanted (i.e., no eggs, bacon/sausage etc. but instead had some quiche type dish etc.). Other offerings (drinks, breads/bagels/muffins, etc.) were fine. That said, it was nicely comfortable and much bigger than many other lounges in the US. There was an attendant checking people in at the entrance.
Jan 9, 2022, 6:11 pm
#172
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Stay Report - 1/8 to 1/9
Check In: I arrived at 1:15 PM with reservations for two Kings. Both were ready. Staff was very friendly and inquired if I needed any help.
Room: We were given two King rooms on the 30th Floor with sweeping views of the Charles River and Back Bay. The rooms had a mini fridge, coffee maker, outlets near the bed, good Wifi and great showers. Bathrooms are a little on the small side though.
Dining: The lounge is currently closed on weekends so we each got a voucher for $25 off the menu at breakfast. My father and I ordered two entrees, sides, coffee and OJ and the vouchers covered it. We also went to Bar 10 for cocktails which was a nice experience.
Other: There is some construction going on at the hotels, particularly in the ground floor and lobby and some of the escalators are closed. Overall though it was a very nice stay and I was glad to be back.
Check In: I arrived at 1:15 PM with reservations for two Kings. Both were ready. Staff was very friendly and inquired if I needed any help.
Room: We were given two King rooms on the 30th Floor with sweeping views of the Charles River and Back Bay. The rooms had a mini fridge, coffee maker, outlets near the bed, good Wifi and great showers. Bathrooms are a little on the small side though.
Dining: The lounge is currently closed on weekends so we each got a voucher for $25 off the menu at breakfast. My father and I ordered two entrees, sides, coffee and OJ and the vouchers covered it. We also went to Bar 10 for cocktails which was a nice experience.
Other: There is some construction going on at the hotels, particularly in the ground floor and lobby and some of the escalators are closed. Overall though it was a very nice stay and I was glad to be back.
Jan 10, 2022, 11:31 am
#173
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
This was my first stay on my Bonvoy account - I need to head back at some point to see how it's doing (especially as it sounds like they aren't being scammy with breakfast).
Aug 20, 2022, 5:57 pm
#174
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
Aug 22, 2022, 1:20 pm
#175
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Hahaha. Talk about nostalgia. I'm so old, I remember the Westin being constructed. I spent a lot of my college years in Beantown, and Back Bay was one of my usual haunts. Back then I'd stay at the Sheraton Pru'. I remember windows popping out of the Hancock Tower and the dead birds that flew into them. Now I'm getting verklempt. 😮💨
Aug 22, 2022, 3:41 pm
#176
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
The Westin Copley still shines after 2.75 years - in fact, it shines brighter than I remember (though is not perfect). Here's my summary:
Pros:
Pros:
- Glorious views from my River View King on the 34th floor
- Fantastic Heavenly bed - fluffy pillows, thick covers (though one layer had some lumps), and plush mattress
- Great shower with nice pressure
- TV updated with Internet TV OS
- Lovely and large sofa great for lounging and watching TV
- Effective climate control kept it cool on a hot Boston day
- Pretty welcome gift of chocolate fruit bark given at check-in
- Delicious breakfast at Bar 10 given as the Elite welcome gift choice - pancakes come with bacon included, and coffee was tasty (the breakfast says $25 limit, but I was told to not worry about a check even though tip would bring it over $25 - the second morning, I didn't even receive a check as the server took my voucher at the start - no charges appeared on my bill)
- Breakfast service was efficient and friendly
- Daily housekeeping performed without requesting it
- No Studio Suite or suite upgrade given (Studio Suite types listed as Almost Sold Out)
- Late checkout only until 2 PM granted at check-in (convention property)
- Long lines at check-in - no Elite line, but things did move quickly
- Not many accessible outlets (especially around the bed)
- Evening service on Sunday in the lounge had a salmon dish with sides of asparagus and potatoes - I tried the chocolate cake (not bad)
- I did peek into weekday breakfast service in the lounge - some sort of frittata dish and strips of bacon - I would pick the Elite welcome breakfast vs. the lounge
Sep 30, 2022, 5:10 pm
#177
Join Date: Feb 2011
Posts: 96
Just booked two nights at this Westin with points, but was hit with $30 a night for "destination amenity fee + government taxes and fees". Is this standard for Boston or the new normal? I've never been charged to book hotels with points before...
Sep 30, 2022, 5:13 pm
#178
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159
There wasn't a destination fee at my last stay - just checked my folio. Must be a new development - you would be hit with it on cash or points bookings.
Sep 30, 2022, 5:16 pm
#179
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Only Marriott lets its BFF hotel owners get away with this practice on points reservations - neither Hilton nor Hyatt does.
Sep 30, 2022, 5:20 pm
#180
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,159