HUH? I'm talking about total calls to DL, specifically the DM line, for any reason, including requests to check for upgrade space (wanting to use GUCs etc.) and then a couple calls to check that the waitlist has been correctly done), often ticketing requests when I can't make delta.dumb put the segments I want together on a ticket or previously if I wanted coach in one direction and FC in the other, calls when T-24 is approaching and I haven't received the meal preselection email, calls about schedule changes, calls to correct missing miles, calls to remind DL to reissue my ticket when there are confirmed instrument-supported upgrades, calls to ask why I cannot do OLCI at T-24, etc. One phone attempt per three thousand miles doesn't seem like much to me given all the things we cannot do ourselves on line......and unlike some folks here, I don't use twitter, which surely should count the same as a phone call.....and BTW I really cannot recall a favor that I've either requested or received unless you count being rebooked over two tickets during the August meltdown that happened about five years ago where putting me on a nonstop freed up seats on two flights and avoided an additional day's delay in arrival at my foreign destination.

We're talking about a thousand calls (not my number, someone suggested it and I went with the math) during more than 25 years (including PMNW) of top tier elite status, including the time when one had to call after midnight for domestic upgrades and even a couple years before it was possible to purchase tickets on line.