Originally Posted by
invalyd
Every issue brought up about this property so far seems to suggest they are drastically understaffed. Seems like they should start by hiring more people.
Will be checking in this week, hopefully it's not as bad as it seems.
They are definitely having teething problems! Googling Park Hyatt Kyoto in Japanese turns up numerous hits for help wanted.
If you're checking in on a weekday it will probably be a lot better. They may have granted a lot of late checkouts for Sunday. Unfortunately we are checking in next Sunday and I guess I should expect to be kept waiting.
I wonder if the Afternoon Tea in the Living Room is still as busy on weekends as when they first opened. If so, that eliminates the Living Room as an option to put guests who are waiting for their rooms. If they had any sense, they should be sending guests over to the Bistro for a beverage if they are going to keep them waiting so long past stated check-in time.