In case it saves someone else some grief: previously when you weren't in your window for eupgrades, it would tell you that. Now it seems to say simply that eupgrades are not available for your itinerary. When you're in your window, you can upgrade like normal. (If I had known this, it would have saved me some frustration. I'm flying YUL to SFO and the seats aren't much better than Rouge so there's no way I wanted economy!)

A weird observation though - when I booked, the rate level said it would be 10 credits to upgrade but when I spoke to someone at AC yesterday they said it was 8. So assuming I get my upgrade on return flight, I'll be saving 4 credits.

Can someone answer this for me --- on the eupgrades page at AC site, it mentions additional eupgrade credits based on status level. Am I reading this right in that everyone with status will automatically get these additional credits? (Sorry since I don't have 5 posts, I can't link to it)