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Thread: Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
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Old Nov 23, 2019 | 10:48 am
  #826  
YYT82
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Originally Posted by skybluesea
If I understand correctly, you are saying perfectly OK for Air Canada to make promises about service levels and then fail to manage those service levels for internal reasons???

I can think of another solution, stop booking flights weeks/months before so that the load on the transition would be much declined...so in the end, AC decided to maintain its full receipt of revenues, while transferring this delay time cost to customers.

yup...IMHO, pretty much sums it up...
AC managed the transition poorly. What they could have done was keeping both systems live for up to a year, with transition date like November 18th being the date after which all new bookings are made with Amadeus.

After my current trip, I have no other trips planned with AC for a year. If I need to travel in the next few months, I will look elsewhere first until this mess is sorted out.
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