Fly55

Hello,

I have an existing aeroplan booking (points ticket) . I've already flown one leg, I need to change the last legs. The flight leave Nov 23rd.

Everytime I call aeroplan, I enter 1 for English, then my aeroplan number, then my pin. It then says "we are experiencing higher the normal call volume bla bla use our website or call back". I woke at 4 am today. I've called 16 times in last 3 days. Same thing. The website won't work since I already started using the itenarary.

Is it because I don't have high status that it says they are too busy? Is the are an email? Am I doing something wrong?

I only have one more day before I miss my flights.

Yikes, how can I get help on this?

Thanks.