Question: Desperate to contact aeroplan to make a change. How?
Nov 22, 2019, 5:44 am
#1
Original Poster
Join Date: Jun 2013
Posts: 8
Desperate to contact aeroplan to make a change. How?
Hello,
I have an existing aeroplan booking (points ticket) . I've already flown one leg, I need to change the last legs. The flight leave Nov 23rd.
Everytime I call aeroplan, I enter 1 for English, then my aeroplan number, then my pin. It then says "we are experiencing higher the normal call volume bla bla use our website or call back". I woke at 4 am today. I've called 16 times in last 3 days. Same thing. The website won't work since I already started using the itenarary.
Is it because I don't have high status that it says they are too busy? Is the are an email? Am I doing something wrong?
I only have one more day before I miss my flights.
Yikes, how can I get help on this?
Thanks.
I have an existing aeroplan booking (points ticket) . I've already flown one leg, I need to change the last legs. The flight leave Nov 23rd.
Everytime I call aeroplan, I enter 1 for English, then my aeroplan number, then my pin. It then says "we are experiencing higher the normal call volume bla bla use our website or call back". I woke at 4 am today. I've called 16 times in last 3 days. Same thing. The website won't work since I already started using the itenarary.
Is it because I don't have high status that it says they are too busy? Is the are an email? Am I doing something wrong?
I only have one more day before I miss my flights.
Yikes, how can I get help on this?
Thanks.
Nov 22, 2019, 5:45 am
#2
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,067
I called regular reservations and stated my predicament.....they were able to get me through to Aeroplan.
Nov 22, 2019, 6:58 am
#4
Join Date: Aug 2012
Posts: 423
This is ridiculous. I haven't been able to get through a few days before the switchover until now.
Nov 22, 2019, 7:25 am
#11
Original Poster
Join Date: Jun 2013
Posts: 8
Yes,I called them. An hour later, I got through. The representative was super nice, however she just connected to me to the regular line.
She also said If i could get a hold of someone with a Super elite or Elite status maybe they could get through?
Her other suggestion of calling, but not entering any digits (aeroplan number/pin) and just waiting on the phone till it connects you to an agent. But that doesn't work. It just hangs up.
I'm starting to stress out.
Any super elite wanna help? DM me?
She also said If i could get a hold of someone with a Super elite or Elite status maybe they could get through?
Her other suggestion of calling, but not entering any digits (aeroplan number/pin) and just waiting on the phone till it connects you to an agent. But that doesn't work. It just hangs up.
I'm starting to stress out.
Any super elite wanna help? DM me?
Nov 22, 2019, 7:35 am
#13
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
Nov 22, 2019, 7:35 am
#14
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,440
