FlyerTalk Forums - View Single Post - Very disappointed with Delta rewards program
Old Nov 22, 19, 5:29 am
  #13  
bretthexum
 
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 547
Originally Posted by warakorn View Post
Airline yield management does not work well, if free seats in Business Class are given away for free or for cheap upgrade instruments.

Airlines want you to buy a J-fare, if you want a J-seat.
Except when a FO gets a cheaper upgrade price than a DM... which has happened multiple times to colleagues and I. I think his point was about loyalty being a 1-way street lately with most airlines.
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