Very disappointed with Delta rewards program

Old Nov 24, 19, 7:14 pm
A FlyerTalk Posting Legend
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 44,514
Once you accept that DL management reports to a Board and that the Board has a duty to DL's shareholders, it is a lot easier to understand why it acts the way it acts.

DL looks to SM to build loyalty in the future, not to reward it for the past.
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