"Thank you for contacting the concierge desk;
Please note that we are currently unable to process any transactions as we are currently undergoing a transition to our new Amadeus based system. Please allow a delay of about 12 hours as our functions within our reservation systems are severely reduced. We should be back and all in order as of noon tomorrow.
My apologies for the inconvenience,
Thank you for your continued loyalty to Air Canada and for being a Super Elite 100K Member."