Originally Posted by
ContinentalFan
I’m sure they understand the customer retention dynamic. It will be interesting to see the reaction of flyers when AA and DL eventually change their programs.
One thing they could do is even if they move to their own PQP system is to put the qualification requirements a little bit lower than UA. Then they can say "At leat we're not as bad as UA!" Or maybe they hope they're last ones to change so that there's no one left to run to.
Of course, there's always the risk that people will just become free agents instead as well instead of staying put...