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Thread: 2020 MP changes — Will you switch loyalty programs? What program will you switch to?
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Old Nov 18, 2019 | 2:26 pm
  #357  
ContinentalFan
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Originally Posted by kb1992
Another possibility:

UA miscalculated by raising the bars for elites too high across the board. The arrogance pissed off lots of elites.

Many of them are profitable customers whom DL and AA would be happy to have.

It's much easier to lose a customer than gaining a new one. Not sure Kirby et co. understand this.
I’m sure they understand the customer retention dynamic. It will be interesting to see the reaction of flyers when AA and DL eventually change their programs.
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