Originally Posted by Uh Clem

I purchased a couple of Uber gift cards from Staples yesterday. I couldn't scratch the cover off over the code as it was some type of plastic material. I had to put my fingernail under it and lift it off the numbers. This worked for the first card but on the second card it took off the numbers making it impossible to get the code. I looked on the card to see if there was a phone number and there wasn't. I called Staples and they told me to bring the card back. I did and then waited in the store for over half an hour while the manager tried to cancel the card so he could get me a new one. He couldn't and told me I should log into my Uber account and request credit which I did when I got home. This morning I received an email from Uber customer support in India telling me they couldn't help me and I was stuck with their defective card that was unusable. I emailed back and they responded twice with the same message telling me they were aware of a problem and were working on it. The email looked computer generated. I called Staples and spoke with the manager. I explained that they were selling a defective product and should pull the Uber gift cards from all their stores. He told me that decision was above his pay grade which I understood but told him he should inform upper management that they were selling a defective product. He's working on getting me a refund. If he can't I'll ask my credit card company to deny the charge. Uber customer support for their gift cards is horrible. I will never buy another one.