Originally Posted by
cawhite
Agreed - I’ve noticed the increase in verbal acknowledgment for both 1K and MM for several months, with several of the phone agents also commenting on how close I was getting to 2MM.
There definitely seems to be a new initiative.
I'm sure Kirby likes these "soft" enhancements, as they add no costs to the bottom line.
And likewise, it has no impact on my merits' based decision that UA will no longer work for my travel and spend patterns.
Originally Posted by
Repooc17
If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.
Action speaks louder than words (being posted on FT).
If FT threads annoy you so much, the same advice holds
