Originally Posted by
btonkid12345
Completely agreed. However it seems they’ll do things if airport supervisors leave notes authorizing it, or especially if...
...True, but this is what they do - they are trained to remove unused space from the record immediately for resale. This agent thought they were removing a flight you couldn’t physically consume, despite how wrong they were.
And yes, they love sticking their nose in issues that aren’t even brought to their attention. And then sometimes some GTS agents work miracles. So I’m miffed.
I can understand unused space and wanting gone. However it had been confirmed and ticketed (this is the part that fails when computer screws up a reservation). The TA explained to her it was 100% correct multiple times. The most important thing the TA told her not to touch the return and the GTS verbally agreed and stated as much. It was after hanging up she made the "change. Basically she lied and knowingly changed a reservation without authorization.