I was in Edmond Oklahoma at Hampton Inn (A Hilton Brand) - when i received about 100 bites. This was my first and only time I had to deal with this issue. Today, (I travel about 80 days a year) I check the bed every time I stay. My feedback however is how Hilton handled the situation. I called the Hampton and could not get a call returned. I emailed without success as well A week after I reached out to Hilton with this response:

Dear Mr. Robinson,
Thank you for contacting Hilton Guest Assistance. My name is Agnes. It will be my pleasure to assist with your bed bugs and service concerns at the Hampton Inn Oklahoma City/Edmond. It is my understanding that the hotel has not contacted you regarding your hotel service issue. I sincerely apologize for the delay. Regretfully, our office is unable to be of further assistance with this issue. If you need further assistance with this issue, please contact the hotel management via phone at 405-844-3037. Should you have any additional questions relative to this matter, please contact our Guest Assistance office at [email protected] or by calling 1-888-240-6152.

With Hilton not willing to help - I once again called the hotel and finally got the manager. She thought I was joking! A few days later I received this:

Dear -
I can confirm that there were confirmed bed bugs in the room. Our procedures were in place and multiple treatments of the room have taken place.
I appreciate your tolerance of the situation and the room charges have been refunded to your card.
I cannot apologize enough for your discomfort due to your stay here.
If there is anything else I can help you with, please feel free to contact me.
Again thank you for patience and tolerance.
Respectfully,

My take away - I was refunded for the room and that was it. No points or other compensation for my bites and discomfort. From the time I stayed there until someone finally got back to me was about 2 weeks. So basically 14 days + of other guests getting bites and tracking them home!