Hi all! This is my first post on this forum, though I have following many interesting threads regularly. I’m a Titanium member and appreciate the service, quality, and perks that come with the elite status, so thanks for that. I’ve been a very loyal customer because of that.

Last night for the first time, there were bed bugs in my room. The staff was well trained in what to do, but this still is so annoying as it shouldn’t happen. I lost a night’s sleep, my skin is very itchy and I’ll throw away my suitcase and backpack just in case since I don’t want to bring them home. I need to focus on work, but this is so frustrating and painful.

Question for the lurkers and other long time members: has this ever happened to you and what recourse can Marriott offer to make up for this terrible situation??