Originally Posted by richarddd

A relative applied for and was approved the a Citi Double Cash card. The card didn't arrive after two weeks, so she called for a replacement and was told it would be sent express mail and arrive in two days (a Saturday). It did not arrive in Saturday's mail. She called and the phone system repeated that it was sent express mail for Saturday delivery. She got an agent who said they don't send anything express mail, only FedEx, they don't send anything Saturday delivery and agents have no access to tracking information. When asked why the phone system would say something else, he said it must be a glitch.

Does this make sense? Is there anything sensible to do other than wait to see if it shows up Monday?