Card delivery

Old Nov 3, 19, 7:14 am
  #1  
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Card delivery

A relative applied for and was approved the a Citi Double Cash card. The card didn't arrive after two weeks, so she called for a replacement and was told it would be sent express mail and arrive in two days (a Saturday). It did not arrive in Saturday's mail. She called and the phone system repeated that it was sent express mail for Saturday delivery. She got an agent who said they don't send anything express mail, only FedEx, they don't send anything Saturday delivery and agents have no access to tracking information. When asked why the phone system would say something else, he said it must be a glitch.

Does this make sense? Is there anything sensible to do other than wait to see if it shows up Monday?
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Old Nov 3, 19, 3:57 pm
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Citi is known for sending cards at the speed of molasses. Not much you can do except wait for Monday and see if it arrives.
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Old Nov 4, 19, 7:54 pm
  #3  
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They did not arrive Monday. Today's Citi rep says new cards can only be sent by first class mail, not any faster delivery and certainly nothing trackable, and they should arrive in 7-10 business days.

I'm becoming sorry I recommended this card.
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Old Nov 4, 19, 11:00 pm
  #4  
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Originally Posted by richarddd View Post
A relative applied for and was approved the a Citi Double Cash card. The card didn't arrive after two weeks, so she called for a replacement and was told it would be sent express mail and arrive in two days (a Saturday). It did not arrive in Saturday's mail. She called and the phone system repeated that it was sent express mail for Saturday delivery. She got an agent who said they don't send anything express mail, only FedEx, they don't send anything Saturday delivery and agents have no access to tracking information. When asked why the phone system would say something else, he said it must be a glitch.

Does this make sense? Is there anything sensible to do other than wait to see if it shows up Monday?
Did you have them read back your mailing address and make sure it was correct? Perhaps someone at Citi mistyped your address and they keep sending it to that wrong address, unless you verified it during this process.
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Old Nov 5, 19, 2:55 am
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Originally Posted by sdsearch View Post
Did you have them read back your mailing address and make sure it was correct? Perhaps someone at Citi mistyped your address and they keep sending it to that wrong address, unless you verified it during this process.
They asked us for the address as part of the verify identity questions on Monday's call and it was part of the application, but we should have asked that.
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Old Nov 5, 19, 11:14 pm
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My replacement card arrived in 2 days.

As mentioned, maybe the address is incorrect.
That happens sometimes.
Happened before with another card i had...
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Old Nov 6, 19, 7:06 am
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Originally Posted by richarddd View Post
A relative applied for and was approved the a Citi Double Cash card. The card didn't arrive after two weeks, so she called for a replacement and was told it would be sent express mail and arrive in two days (a Saturday). It did not arrive in Saturday's mail. She called and the phone system repeated that it was sent express mail for Saturday delivery. She got an agent who said they don't send anything express mail, only FedEx, they don't send anything Saturday delivery and agents have no access to tracking information. When asked why the phone system would say something else, he said it must be a glitch.

Does this make sense? Is there anything sensible to do other than wait to see if it shows up Monday?
Sounds like typical Citi. One rep says one thing, another rep says another thing -- neither probably have a clue about what they're talking about.
roberto99 and cuthroat like this.
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Old Nov 6, 19, 5:58 pm
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Applied, approved and received FedEx this morning but inside was only a letter congratulating and expect to receive 7-10 days... Anyone in similar situation?
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Old Nov 6, 19, 7:15 pm
  #9  
mia
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Originally Posted by rice4u View Post
.....FedEx this morning but inside was only a letter ....
This is normal. The card does not ship from the same physical location as the documents.
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Old Nov 6, 19, 9:15 pm
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Originally Posted by mia View Post
This is normal. The card does not ship from the same physical location as the documents.
Thanks boss. Can't wait to use my travel credit LoL.
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